NCFE CACHE Level 2 Award in Customer Service for Health and Social Care Settings


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Course Title and Description

NCFE CACHE Level 2 Award in Customer Service for Health and Social Care Settings

Ref: 603/3994/9
Sector: Health, Public Services and Care, Health and Social Care

Level: Level 2
Minimum Entry Age: 14
GLH: 50
TQT: 75

Awarding body: NCFE
Course Price:

Unit Overview:

What does this qualification cover?

This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.

The objectives of this qualification are to help learners:

• develop an awareness of customer service in health and social care
• understand the needs of customers who access health and social care services.
What is a nested qualification?

This qualification is nested. Qualifications within a nested suite allow learners to be topped up to a qualification that is the same level and subject within the Award, Certificate structure. This can be done by self-service through the Portal. Qualification nests and top-up pricing can be found in our fees list.

Who is it suitable for?

This qualification will be suitable for learners who are interested in working with customers in the health and social care sector.

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they've already achieved a Level 1 qualification.

Do you need to be working to take this qualification?

This is a knowledge only qualification, therefore, no real work environment placement is required.

What related qualifications can you progress to?

Learners who achieve this qualification could progress to:

• Level 2 Certificate in Customer Service for Health and Social Care Settings
• Level 2 Certificate in Common Health Conditions
• Level 2 Certificate in Awareness of Mental Health Problems
• Level 2 Certificate in Understanding Working in the Health Sector
Career opportunities

This qualification is suitable for those interested in pursuing careers in the following areas:

• Health and social care
• Childhood studies
• Community, youth and families
• Social work
• Early years
• Primary teaching
• Nursing.

Distance or online training is available.

Ask about payment plan or student loan.

For more information visit our website
or speak to an advisor on: 020 3475 9775.

This course can be done remotely online with an assigned tutor and assessor.
A work placement will be required but can be arranged.

East London branch: 3 Oakfield House, Ilford, Essex IG11EF

About The Course

Deadline 30 December 2023
Offer Type Online and Distance Learning
Category S-Healthcare
Sector Healthcare
Qualification Level Level 2
Total Units
Awarding Body NCFE
Duration At your own pace
Delivery Route Online Course Only
Career Level Student
Available to Start Immediately

Funding and Eligibility

Price for students not eligible for funding (if applicable)
Deposit Required Can be negotiated based on your current circumstances
Experience Required None
Previous Qualification Required None Required
Course Pathway Courses for both Work & University Progression
Course Funding Options Self-funded - Payment Plan Available
Payment Plan Yes
DBS Required Yes
Allowance Available Other - Can be Discussed
Social Services - Service Users Not Applicable
Suitable for Those on Benefits Yes - Universal Credit

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