FAQs

FREQUENTLY ASKED QUESTIONS RELATING TO THE NETWORK AND THE ADVERTISER SITE

STUDENTS
  • Which courses are offered for free?

    All courses are free for 16-18s. There are also some free courses for 19+ and these are usually indicated within the course advertisements.  Kindly contact our support specialist team if you need further details.

  • Which awarding body is being used for the free courses?

    Various awarding bodies are being used because each training provider or organisation would have their own. You will be able to get this information from specific course providers. They would be more than happy to help.

  • Are the courses accredited?

    Yes of course, for the majority of the courses.  However, there might be some training courses which are not necessarily accredited by awarding bodies as some short courses or CPD training might require an in-house qualification. (In-house qualification – accredited and issued by the training organisation).

  • What is the criteria-eligibility for a free course?

    This will vary according to the funding stream, the course, the training organisation and so on.

  • Do I have to attend college for free courses or I can study online?

    It depends on the course and the training organisation. However, this should be stated on the advert so ensure to check properly.

  • What is the difference between online studies and distance studies?

    Good question. All are done virtually via an e-learning platform in most cases and materials and support are provided online. However, in terms of distance learning, it can involve online involvement as well but most providers still include paper-based element where training materials are sent in the mail.

  • What is the duration of these courses?

    It depends on the course, the training organisation and so on. It varies.

  • I am working, am I eligible for free courses?

    Yes. It will depend on your age category and the course.

  • What is a fee paying course?

    This means individuals have to pay for the course themselves without government funding.

  • Are the fees subsidised?

    Yes, in some cases.

  • What is the Advanced Learner Loan?

    A student can complete a course if he or she is over the age of 19 by taking out a loan called Advanced Learner Loan and they will be required to pay it back when they start to earn over a certain threshold. See more information here: https://www.gov.uk/advanced-learner-loan/bursary-fund

  • Who can access the student loan?
  • How much can I get on a student loan?
  • Who will provide the student loan?
  • Is there a loan for career development?
  • I live outside of the UK can I still receive support from the network?

    Kindly note that we are currently supporting UK residents into employment or university, therefore, you would not be eligible if you are living outside of the UK.

  • Is it possible to study more than one course at a time?

    Yes and it also depends on the level you are currently working at. The training organisations will always give you an initial assessment which is a part of the Careers Information Advice and Guidance (CIAG) process.

  • How do I enroll on a course?

    Your assigned support specialist will manage this process for you.

  • How do I submit my coursework?

    It varies with each training organisation.  You will be advised of this during the enrollment and induction process.

  • What If I want to cancel my course?

    It varies with each training organisation so your support specialist will sort this out for you.

  • Can I swap courses if I change my mind?

    Yes, most course providers have a process for this as your learning needs will be taken into consideration.

  • I’ve found the course cheaper with another college, can you beat their price?

    This is something you would need to discuss with your assigned support specialist.

EMPLOYERS
  • Is it free to advertise on your website?

    Yes

  • How many ads can we post at a time?

    As many as you require currently on the regular Ads until an account specialist inform you of a limit.

  • Can we manage our Ads?

    Yes, this can be done from the dashboard when you sign in.

  • We had posted a job and the vacancy has been filled, how can we remove this Ad?

    This can be done from the dashboard or contact a support specialist to do this for you.  You can also raise a ticket on the advertiser site.

  • How do we post our ad?

    You have the option to login and create an account so that you can access your dashboard to do this or you can contact us on 020 3475 9775 and a support specialist can support you with this. As a matter of fact, you can complete the submit an ad link with the details and we will do the designs and all for you.

  • How do I know where our Jobs will appear?

    Once you have posted the job and it is approved by our team, then you will be able to see it under the search option.

  • What is the demographics of the candidates who use your site?

    Candidates are located within the UK.

  • Can we put different and multiple job descriptions and requirements in one job posting?

    We strongly recommend that this approach is not taken. It is best to create an ad for each offer description. Keep it simple!

  • How do we check if our job is posted successfully?

    Once it is approved, you will be able to see and access it.

  • Can we edit our Ads?

    Yes, you certainly can. The option is there on your dashboard.

  • How can we delete an Advertisement?

    This can be done directly from your dashboard.

REFERRAL SCHEME USERS – JOBSEEKERS
  • Do I need to login to search?

    Yes, you will need to login to access any information from the advertiser site.

  • I am 16 and don’t have a CV, can you build a CV for me?

    Yes, we will be able to support you with this. You will need to submit a draft version initially and then assigned a support specialist.

  • Do I have to pay any fees?

    Courses are free for our 16-18s and 19-24s.  There are also few opportunities for those who are 25s and over.  Therefore, contact our support team for further information.

  • How soon can I get a job?

    We are unable to provide a turnaround time as it all depends on the shortlisting process by specific employers.  We are happy to do the referrals but the  employers are in control of the turnaround period.

  • Do you match jobs according to my CV?

    Yes and we will also contact you if required.

  • I am 20 years old, can I upload my CV?

    Yes, you can upload your CV in order to seek employment but no for under 16s.

  • Can I email you my CV?

    No, this needs to be uploaded under your user profile on your user dashboard. If you are experiencing difficulties with this, contact a support Specialist.

  • What if I can’t remember my username and or password?

    You do have the option to request to reset your username and or password at the login section.

  • How do I change my password?

    You can change your password directly on your user dashboard.

  • How can I get help with my user Dashboard?

    You will be able to raise a ticket from your user dashboard if you can access it, if not, you can ring the support specialist team on 020 3475 9775.

     

FREELANCERS AND SERVICE PROVIDERS
  • Do I have to pay any fees to register?

    No – Refer to our terms and conditions.

  • Can I be guaranteed clients-jobs-assignments if I register on your website?

    We cannot guarantee that you will receive clients or assignments if you register on our site as it all depends on how competitive your offer is and what our network users are looking for.

  • What roles and or services can be advertised?

    There are a variety of options already placed on the website, however, it all depends on what you have to offer to our network users. Take the opportunity to showcase your skills.

COURSE PROVIDERS
  • Who can place classified advertisements?

    Anyone or any organisation can place advertisements under the classified ads section.  The advert will be visible once approved by the support team.

  • We are a small training provider, do we have to pay any fees?

    Only if you require featured ads as only featured ads carry a small fee. Refer to our terms and conditions.  It also depends on the subscription option your organisation have chosen.

  • Do we have to pay any fees to register?

    There are no fees applicable for registration.

  • How many courses can we advertise on your website?

    There is no limit to the amount of courses that you can advertise currently while it is free.

  • How will students or candidates contact us?

    All contacts are currently being done through our specialist team.  We operate a referral service therefore students and candidates will be referred to your organisation following their applications.

     

     

  • Can we edit our course(s)?

    Yes, from your dashboard. Additionally, you may contact us for support.

  • Can you upload the courses we provide?

    Yes, we are able to upload the courses for you. However, you will need to submit the details on the submit an ad link on our website which should include your website URL.

  • How do we register as a course provider?

    You will need to register as an Advertiser which will then give you access to your dashboard.